Remote Substation Automation Engineer, Technical Support

Siemens Mobility; Wendell (NC); Remote; USD 102,000 - 176,000; Full time

Job summary

Siemens Mobility is seeking a Substation Automation Technical Support Engineer for a remote, full-time role based in the United States. You will support customers and develop automation, control, and SCADA systems using the Siemens portfolio, including SICAM, RUGGEDCOM, and SIPROTEC, with substantial travel as needed.

You will troubleshoot, design, configure, and integrate systems leveraging IEC 61850, DNP3, Modbus, and OPC UA, and contribute to templates, standards, and process improvements

Qualifications

• 3+ years of experience in automation, SCADA, or substation automation systems for generation, transmission, distribution, or industrial facilities.
• Proficient in using Siemens SICAM SCC and SICAM 230.
• Open to 25-50% travel.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Provide technical support for internal and external customers using Siemens SICAM, SIPROTEC, and RUGGEDCOM product lines.
• Develop automation, control, and SCADA systems based on single-line diagrams, schematics, signal lists, and project documentation.
• Develop SCADA applications using Siemens SICAM SCC and SICAM 230.
• Develop customized automation logic using SICAM TOOLBOX, DEVICE MANAGER, and DIGSI engineering software.
• Design, configure, and integrate systems using IEC 61850 (MMS, GOOSE, Process Bus), DNP3, IEC 60870-5-101/103/104, Modbus RTU/TCP, OPC UA/DA, ICCP, SNMP, PRP, HSR, RSTP, PTP, and SNTP.
• Perform FAT, SAT, commissioning, troubleshooting, and system integration for electrical substations and industrial automation systems.
• Develop reusable engineering templates, standards, and work instructions to improve engineering efficiency and project quality.
• Troubleshoot automation and communication systems using engineering tools such as DIGSI 4/5, SICAM TOOLBOX, SICAM Protocol Test System, and SIPROTEC Digital Twin.
• Support software upgrades, migrations, system expansions, and lifecycle maintenance activities.
• Manage technical support cases from initial analysis through resolution, coordinating activities across engineering teams while serving as the primary technical interface with customers.
• Coordinate escalated technical cases with Siemens Global Headquarters (HQ), working directly with global engineering teams to investigate complex issues, validate solutions, and ensure timely resolution.
• Report process and tool inefficiencies and recommend continuous improvement initiatives.
• Travel to customer sites for commissioning, technical support, troubleshooting, and field activities, with 30% to 50% travel expected based on business and project needs.

Skills

Automation systems

SCADA

Substation automation

SICAM SCC

SICAM 230

SIPROTEC

RUGGEDCOM

DIGSI

IEC 61850

DNP3

IEC 60870-5

Modbus RTU/TCP

OPC UA/DA

ICCP

SNMP

PRP/HSR/RSTP/PTP/SNTP

Tools

SICAM TOOLBOX

DEVICE MANAGER

DIGSI engineering software

Job description

Siemens Mobility is seeking a Substation Automation Technical Support Engineer for a remote, full-time role based in the United States. You will support customers and develop automation, control, and SCADA systems using the Siemens portfolio, including SICAM, RUGGEDCOM, and SIPROTEC, with substantial travel as needed.

You will troubleshoot, design, configure, and integrate systems leveraging IEC 61850, DNP3, Modbus, and OPC UA, and contribute to templates, standards, and process improvements