Substation Automation Technical Support Engineer

Siemens Mobility; Wendell (NC); Remote; USD 102,000 - 176,000; Full time

Job summary

Siemens Mobility is seeking a Substation Automation Technical Support Engineer for a remote, full-time role based in the United States. You will support customers and develop automation, control, and SCADA systems using the Siemens portfolio, including SICAM, RUGGEDCOM, and SIPROTEC, with substantial travel as needed.

You will troubleshoot, design, configure, and integrate systems leveraging IEC 61850, DNP3, Modbus, and OPC UA, and contribute to templates, standards, and process improvements

Qualifications

• 3+ years of experience in automation, SCADA, or substation automation systems for generation, transmission, distribution, or industrial facilities.
• Proficient in using Siemens SICAM SCC and SICAM 230.
• Open to 25-50% travel.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Provide technical support for internal and external customers using Siemens SICAM, SIPROTEC, and RUGGEDCOM product lines.
• Develop automation, control, and SCADA systems based on single-line diagrams, schematics, signal lists, and project documentation.
• Develop SCADA applications using Siemens SICAM SCC and SICAM 230.
• Develop customized automation logic using SICAM TOOLBOX, DEVICE MANAGER, and DIGSI engineering software.
• Design, configure, and integrate systems using IEC 61850 (MMS, GOOSE, Process Bus), DNP3, IEC 60870-5-101/103/104, Modbus RTU/TCP, OPC UA/DA, ICCP, SNMP, PRP, HSR, RSTP, PTP, and SNTP.
• Perform FAT, SAT, commissioning, troubleshooting, and system integration for electrical substations and industrial automation systems.
• Develop reusable engineering templates, standards, and work instructions to improve engineering efficiency and project quality.
• Troubleshoot automation and communication systems using engineering tools such as DIGSI 4/5, SICAM TOOLBOX, SICAM Protocol Test System, and SIPROTEC Digital Twin.
• Support software upgrades, migrations, system expansions, and lifecycle maintenance activities.
• Manage technical support cases from initial analysis through resolution, coordinating activities across engineering teams while serving as the primary technical interface with customers.
• Coordinate escalated technical cases with Siemens Global Headquarters (HQ), working directly with global engineering teams to investigate complex issues, validate solutions, and ensure timely resolution.
• Report process and tool inefficiencies and recommend continuous improvement initiatives.
• Travel to customer sites for commissioning, technical support, troubleshooting, and field activities, with 30% to 50% travel expected based on business and project needs.

Skills

Automation systems

SCADA

Substation automation

SICAM SCC

SICAM 230

SIPROTEC

RUGGEDCOM

DIGSI

IEC 61850

DNP3

IEC 60870-5

Modbus RTU/TCP

OPC UA/DA

ICCP

SNMP

PRP/HSR/RSTP/PTP/SNTP

Tools

SICAM TOOLBOX

DEVICE MANAGER

DIGSI engineering software

Job description

Substation Automation Technical Support Engineer

Full-time

Remote only

Permanent

• Wendell - North Carolina - United States of America

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Automation Technical Support Engineer will be responsible for supporting customers and developing automation, control, and supervision systems using the Siemens automation portfolio, including SICAM (SCC, PAS, A8000, TOOLBOX, DEVICE MANAGER, SICAM 230, SICAM 1703), RUGGEDCOM, and SIPROTEC 4/5.

You will make an impact with the following responsibilities:

• Provide technical support for internal and external customers using Siemens SICAM, SIPROTEC, and RUGGEDCOM product lines.
• Develop automation, control, and SCADA systems based on single-line diagrams, schematics, signal lists, and project documentation.
• Develop SCADA applications using Siemens SICAM SCC and SICAM 230.
• Develop customized automation logic using SICAM TOOLBOX, DEVICE MANAGER, and DIGSI engineering software.
• Design, configure, and integrate systems using IEC 61850 (MMS, GOOSE, Process Bus), DNP3, IEC 60870-5-101/103/104, Modbus RTU/TCP, OPC UA/DA, ICCP, SNMP, PRP, HSR, RSTP, PTP, and SNTP.
• Perform Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), commissioning, troubleshooting, and system integration for electrical substations and industrial automation systems.
• Develop reusable engineering templates, standards, and work instructions to improve engineering efficiency and project quality.
• Troubleshoot automation and communication systems using engineering tools such as DIGSI 4/5, SICAM TOOLBOX, SICAM Protocol Test System, and SIPROTEC Digital Twin.
• Support software upgrades, migrations, system expansions, and lifecycle maintenance activities.
• Manage technical support cases from initial analysis through resolution, coordinating activities across engineering teams while serving as the primary technical interface with customers.
• Coordinate escalated technical cases with Siemens Global Headquarters (HQ), working directly with global engineering teams to investigate complex issues, validate solutions, and ensure timely resolution.
• Report process and tool inefficiencies and recommend continuous improvement initiatives.
• Travel to customer sites for commissioning, technical support, troubleshooting, and field activities, with 30% to 50% travel expected based on business and project needs.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• 3 plus years of experience in automation, SCADA, or substation automation systems for generation, transmission, distribution, or industrial facilities.
• Proficient in using Siemens SICAM SCC and SICAM 230.
• Open to 25-50% travel.
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• SEL protective relays and SEL engineering software.
• SEL RTAC configuration, programming, and commissioning.
• WinCC Flexible and Siemens HMI development.
• Industrial automation systems and PLC/HMI integration.
• Experience with data centers, power utilities, or industrial automation projects.
• Knowledge of cybersecurity concepts and industrial networking.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The pay range for this position is $102,459 - $175,644. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills