Remote Student Support Assistant (Temporary)

Florida International University

Miami (FL)

On-site

USD 28,000 - 36,000

Full time

9 hours ago

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Job summary

Florida International University is seeking a Temporary Digital Assistant within the Department of Counseling Rec and School of Psychology in Miami. The role focuses on monitoring student engagement, conducting outreach, and facilitating virtual support hours to improve online-course communication and support.

Responsibilities include maintaining confidential records, preparing summaries of student needs, and organizing data to identify at-risk courses.

Qualifications

Bachelor's degree from an accredited institution.
At least two years of experience in student services or related field.
Experience monitoring progress and maintaining confidential records.
Strong written and verbal communication in online environments.
Ability to organize work independently and manage multiple tasks.
Proficiency with Microsoft Office, videoconferencing, LMS, and electronic records.
Ability to work remotely and maintain confidentiality.

Responsibilities

Monitor student engagement and progress.
Conduct timely outreach to students who may be disengaging.
Facilitate virtual support hours.
Respond to routine course-process questions and refer students to faculty or resources.
Maintain confidential, accurate records of assigned sections, outreach, and engagement trends.
Prepare non-evaluative summaries of recurring student needs to inform improvements.
Organize aggregate course-completion and retention information to identify learning difficulties.