Remote Student Success Coach

WGU; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

Health, dental, vision, telehealth

Wellbeing program

Tuition discount

Flexible paid time off

Job summary

WGU is seeking a Program Mentor to advance student success across online, competency-based degree programs. You will provide direct coaching, monitor progress, and partner with colleagues to support diverse learners and ensure timely outcomes.

This full-time, remote role requires flexible scheduling including evenings/weekends, travel up to 20%, and a commitment to WGU's mission of expanding access to higher education for a diverse student body through student-first mentorship.

Qualifications

• Masters or advanced degree required.
• Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction.
• Ability to work a student-friendly schedule, including evenings and weekends.

Responsibilities

• Support and coach a load of assigned students to improve outcomes.
• Identify urgent student needs using LCD and Caseload tools and document interactions.
• Respond to emails and phone calls promptly.
• Collaborate with university professionals to promote student success.
• Maintain a consistent student-friendly schedule including outside hours.

Skills

Well organized

Tech competency

Customer service

Written communication

Education

Master's or Advanced degree in Business/Education

Job description

WGU is seeking a Program Mentor to advance student success across online, competency-based degree programs. You will provide direct coaching, monitor progress, and partner with colleagues to support diverse learners and ensure timely outcomes.

This full-time, remote role requires flexible scheduling including evenings/weekends, travel up to 20%, and a commitment to WGU's mission of expanding access to higher education for a diverse student body through student-first mentorship.