Remote Student Success Advisor

DeVry Educational Development Corp.; New York (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

DeVry Educational Development Corp. is seeking a Student Support Advisor to assist students through enrollment, financial planning, and ongoing academic support.

The role emphasizes proactive advising, escalation prevention, and a culture of care within a dynamic call center environment. You will engage with students via calls, chats, emails, and SMS, coordinating with Admissions and faculty to promote student success from enrollment to graduation.

Qualifications

• Some college coursework required.
• A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams).
• Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet.

Responsibilities

• Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to enable students to make informed decisions
• Develop and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey
• Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations
• Monitor student accounts, provide guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student outcomes
• Proactively identifying possible academic and financial obstacles by analyzing student data, and work collaboratively with students to overcome them
• Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
• Possess knowledge of resources that can aid in providing informed recommendations based on student needs
• Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional
• Employ a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle
• Remain accountable to meeting and exceeding service level metrics
• Work effectively in a fast-paced environment

Skills

Customer service

Advising experience

Tech-savvy

Communication skills

Education

Some college coursework

Tools

Microsoft Office

Job description

DeVry Educational Development Corp. is seeking a Student Support Advisor to assist students through enrollment, financial planning, and ongoing academic support.

The role emphasizes proactive advising, escalation prevention, and a culture of care within a dynamic call center environment. You will engage with students via calls, chats, emails, and SMS, coordinating with Admissions and faculty to promote student success from enrollment to graduation.