Remote Student Loan Specialist (Contract)

Zekai; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Zekai is seeking a Student Loan Specialist for a 100% remote, contractor role in the United States. The position requires evaluating AI-generated responses on federal student loan topics, refining rubrics for IDR and PSLF, and ensuring guidance reflects current regulations.

The role emphasizes accuracy, clear communication, and collaboration with subject-matter experts. The contractor will review inquiries, draft evaluation rubrics, and provide actionable feedback on servicing, deferment,

Qualifications

• At least one year of direct experience advising borrowers on federal student loans.
• Expertise with federal loan repayment strategies, including IDR plans and PSLF.
• Experience reviewing or developing guidance documents, rubrics, or training materials in the student loan field.
• Strong written and verbal communication skills; ability to convey technical guidance clearly.
• Comfort participating in a remote, asynchronous project and providing actionable input.

Responsibilities

• Review sample federal student loan questions and flag those not reflecting real borrowers’ inquiries.
• Draft and refine rubrics for accurate and comprehensive answers on repayment and relief topics (IDR, PSLF).
• Expand rubric coverage to include servicing challenges, deferment, forbearance, and default management.
• Evaluate AI-generated answers using rubrics for accuracy and completeness.
• Provide concise, constructive written feedback to the project team asynchronously.
• Spot and communicate instances of incorrect guidance or problematic servicing advice.
• Collaborate with other experts to reflect current federal student loan practices.

Skills

Borrower counseling experience

Communication skills

Remote work experience

IDR and PSLF knowledge

Rubric drafting / evaluation

Job description

Zekai is seeking a Student Loan Specialist for a 100% remote, contractor role in the United States. The position requires evaluating AI-generated responses on federal student loan topics, refining rubrics for IDR and PSLF, and ensuring guidance reflects current regulations.

The role emphasizes accuracy, clear communication, and collaboration with subject-matter experts. The contractor will review inquiries, draft evaluation rubrics, and provide actionable feedback on servicing, deferment,