OCSE Student Assistant - Admission Call Center Representative

The New School; Chicago (IL); Hybrid; USD 19,000 - 26,000; Full time

Job summary

The New School in Chicago seeks an experienced Admission Call Center Representative to field inquiries from prospective students, parents, and counselors. You will triage questions, guide applicants through steps, and coordinate with campus staff to ensure accurate information is provided.

This role emphasizes outstanding customer service, attention to detail, and collaborative problem solving, with a hybrid/remote work setup and an hourly wage of $17.

Qualifications

• Candidate must be a New School Degree Student.
• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent communication skills, both written and verbal.
• Working knowledge of Google Suite and Microsoft Office Suite.

Responsibilities

• Answer incoming calls and triage communication to appropriate staff/departments.
• Assist callers in navigating The New School website, application processes, and event registration.
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service.
• Effectively and strategically utilize New School remote communication technologies.
• Help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries.

Skills

Excellent communication

Customer service mindset

Education

New School Degree Student

Tools

Google Suite

Microsoft Office Suite

Job description

The Admission Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. The role of an Admission student call agent is to act as a partner between staff and students throughout the admission process. Student Representatives are expected to be proactive with a friendly and professional attitude and answer general Level 1 admission-application enrollment inquiries that focus on gathering and recalling information. Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.

Responsibilities

• Answer incoming calls and triage communication to appropriate staff/departments
• Assist callers in navigating The New School website, application processes, and event registration
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service
• Effectively and strategically utilize New School remote communication technologies
• Help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries

Minimum Qualifications

• Candidate must be a New School Degree Student
• Minimum one-year office experience
• Understanding of The New School programs and admission procedures
• Excellent communication skills, both written and verbal
• Working knowledge of Google Suite and Microsoft Office Suite
• Must be able to work a minimum of 6-10 hours per week
• This position requires reliable access to a computer/laptop and internet

Work Mode

Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.

#LI-DNI

HOURLY RATE: Hourly Rate: $17

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law.

The New School recognizes and values the benefits of a diverse workforce.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law.

The New School recognizes and values the benefits of a diverse workforce.