Remote Streaming Customer Care Specialist

Harte Hanks; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Educational assistance

401k plan with company match

Job summary

Harte Hanks is seeking a Customer Care Team Member to support streaming account customers from a home-based environment in the United States. You will diagnose issues, explain solutions clearly, and guide customers toward resolution while maintaining high-quality service across voice and digital channels.

Responsibilities include handling inquiries, providing accurate product and billing information, and documenting interactions.

Qualifications

• Prior call center experience preferred.
• Clear, professional English communication.

Responsibilities

• Handle inbound customer contacts via voice and digital channels.
• Deliver accurate information on products, services, billing, accounts, devices, and troubleshooting.
• Listen actively to customer concerns, identify root causes, and confirm understanding before proposing solutions.
• Ask relevant questions to accurately diagnose customer issues.
• Resolve inquiries and complaints using available tools, knowledge resources, and procedures.
• Document interactions accurately and conduct follow-up communications as required.
• Collaborate with internal and external partners.
• Maintain confidentiality and comply with company policies and procedures.
• Continuously learn and apply new processes, tools, and service updates.

Skills

Call center experience

Customer service

Empathy and patience

Analytical thinking

Flexible shifts

Problem solving

Attention to detail

English proficiency

Education

High school diploma

Tools

CRM systems

Multiple systems access

Job description

Harte Hanks is seeking a Customer Care Team Member to support streaming account customers from a home-based environment in the United States. You will diagnose issues, explain solutions clearly, and guide customers toward resolution while maintaining high-quality service across voice and digital channels.

Responsibilities include handling inquiries, providing accurate product and billing information, and documenting interactions.