Remote Strategy & Operations Associate — AI & Automation

TJM Labs; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

TJM Labs is a remote-first company building Pharmacy AI to automate repetitive pharmacy tasks. We are looking for a Strategy & Operations Associate who will own projects across finance, customer operations, and internal tools, working with the COO and leadership to improve efficiency and scale the business.

You will identify inefficiencies, design processes, and automate workflows using AI. The role emphasizes proactive ownership and end-to-end execution within US business hours.

Qualifications

• Bachelor’s degree with a strong academic record.
• Strong analytical abilities with clean analysis in a spreadsheet.
• Clear, polished written English and executive-ready slides.

Responsibilities

• Partner with the COO to drive priorities across finance, legal and operations.
• Identify inefficiencies and design processes using AI/automation.
• Document improved workflows and train teams to implement changes.
• Run leadership rhythm: track commitments and follow through.
• Build dashboards and KPI reporting used by leadership across teams.
• Support finance operations, including collections follow-up.
• Conduct competitive/industry research and present findings to leadership.
• Spot gaps and bottlenecks and act without needing prompting.

Skills

Analytical thinking

Written English

Self-starter

Proactive ownership

Cross-functional work

Education

Bachelor’s degree

Tools

Linear

Pylon

Excel

Job description

TJM Labs is a remote-first company building Pharmacy AI to automate repetitive pharmacy tasks. We are looking for a Strategy & Operations Associate who will own projects across finance, customer operations, and internal tools, working with the COO and leadership to improve efficiency and scale the business.

You will identify inefficiencies, design processes, and automate workflows using AI. The role emphasizes proactive ownership and end-to-end execution within US business hours.