Remote Strategic Pilot Programs Specialist

Clutch Canada; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision insurance

401(k) with match

Flexible PTO

Parental leave

Caregiver leave

Job summary

Papa is hiring a Strategic Support Specialist to drive growth through non-automated workflows and pilot programs in a remote US setting. The role focuses on executing evolving processes, documenting learnings, and identifying risks in fast-changing environments.

The ideal candidate brings exceptional attention to detail, strong documentation skills, and the ability to operate independently across multiple systems while adapting to shifting program scopes.

Qualifications

• Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).
• Exceptional attention to detail and the ability to manage complex manual workflows.
• Proven ability to adapt to ambiguous or changing environments.
• Strong written communication and documentation skills.
• Proficiency in navigating multiple digital systems and data sources simultaneously.
• Ability to operate independently and exercise sound judgment.
• Bilingual skills (Spanish or Haitian Creole) strongly preferred.
• Sales background strongly preferred.

Responsibilities

• Execute manual workflows and program processes that are not yet automated or standardized.
• Support the launch of new business initiatives by operationalizing early-stage processes.
• Adapt to frequent changes in program scope, requirements, and workflows.
• Maintain detailed documentation of evolving processes, requirements, and learnings.
• Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.

Job description

Papa is hiring a Strategic Support Specialist to drive growth through non-automated workflows and pilot programs in a remote US setting. The role focuses on executing evolving processes, documenting learnings, and identifying risks in fast-changing environments.

The ideal candidate brings exceptional attention to detail, strong documentation skills, and the ability to operate independently across multiple systems while adapting to shifting program scopes.