Remote Strategic Key Account Growth Manager

FragilePAK; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

FragilePAK is seeking a full-time Key Account Manager to manage and enhance strategic customer relationships. In this remote role, you will serve as the primary contact for key accounts, overseeing their delivery performance and resolving issues to ensure satisfaction.

The ideal candidate will have strong account management experience, excellent communication skills, and a bachelor's degree in a relevant field. You will analyze account metrics, contribute to performance reports, and identify opportunities for service growth within the e-commerce and logistics domains.

Qualifications

• Strong experience in Account Management and Key Accounts.
• Demonstrated analytical skills and business planning.
• Proven customer service skills with a resolution focus.

Responsibilities

• Manage and grow strategic customer relationships.
• Monitor delivery performance and resolve service issues.
• Prepare performance reports and analyze trends for improvements.

Skills

Account Management

Analytical Skills

Customer Service

Communication Skills

CRM Tools

Time Management

Education

Bachelor's degree in Business, Supply Chain, Marketing

Tools

CRM Software

Office Software

Job description

FragilePAK is seeking a full-time Key Account Manager to manage and enhance strategic customer relationships. In this remote role, you will serve as the primary contact for key accounts, overseeing their delivery performance and resolving issues to ensure satisfaction.

The ideal candidate will have strong account management experience, excellent communication skills, and a bachelor's degree in a relevant field. You will analyze account metrics, contribute to performance reports, and identify opportunities for service growth within the e-commerce and logistics domains.