Remote Strategic Innovation Lead, Operations & Experiments

Monzo; United States; Remote; USD 91,000 - 119,000; Full time

Benefits offered by this job

Competitive salary

Remote UK

MacBook & home office support

Job summary

Monzo is seeking a strategic operator to bridge strategy, operations, data, and experimentation. This role is zero-to-one and demands comfort with ambiguity and hands-on execution, driving customer experience innovations with scalable solutions.

You will turn ideas into testable hypotheses, partner with data science and CX teams, and build cases to scale initiatives based on clear metrics like CSAT and cost reductions. This remote UK role offers competitive pay and home-office support.

Qualifications

• Experience in strategy, product, or operations with a track record of taking ideas from concept to execution.
• Strong problem-solving skills, bias to action, and ability to define and interpret success metrics.
• Collaborative and pragmatic, with curiosity about customer experience and motivation to improve it.

Responsibilities

• Turn ideas into testable hypotheses and run experiments from scoping to measurement.
• Partner with data science and customer experience teams to ensure experiments are grounded in real pain points.
• Build compelling cases to scale initiatives based on clear success metrics like CSAT, demand reduction, and cost.

Skills

Strategy & ops

Problem-solving

Collaboration

Bias to action

Job description

Monzo is seeking a strategic operator to bridge strategy, operations, data, and experimentation. This role is zero-to-one and demands comfort with ambiguity and hands-on execution, driving customer experience innovations with scalable solutions.

You will turn ideas into testable hypotheses, partner with data science and CX teams, and build cases to scale initiatives based on clear metrics like CSAT and cost reductions. This remote UK role offers competitive pay and home-office support.