Remote Strategic Customer Success Manager - Digital Learning

Skillsoft; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Skillsoft seeks an experienced Customer Success Manager to partner with learning leaders, driving onboarding, adoption, expansion and renewal for a portfolio of strategic customers.

You will establish value, manage renewal risk, and collaborate with account teams to identify growth opportunities while aligning customer outcomes with Skillsoft content and platform offerings. This remote role is aligned to the Eastern Time Zone.

Qualifications

• Experience supporting customers in a specified account territory.
• Strong business and leadership skills, skills taxonomy, and competency development relevance.
• Knowledge of current technology trends and developer skills; keeps content needs in view.
• Ability to engage with C-level executives and leaders across accounts.
• Experience analyzing data, visualizing success, and demonstrating value.
• Effective project management and ability to handle a high-volume customer base.
• Adaptability to changing customer strategy and organizational direction.

Responsibilities

• Provide guidance to customers on Skillsoft content, platform, and services.
• Establish trusted strategic advisor relationship and drive ongoing value.
• Consult during onboarding, adoption, launch, promotion, and renewal.
• Drive retention and growth by understanding business needs and renewal goals.
• Articulate the Skillsoft value proposition and its impact on learning and development.
• Guide customers to enhance their talent and learning programs with relevant tools.
• Maintain cadence of adoption updates, usage trends, and upsell opportunities.
• Conduct business reviews to assess needs, skilling strategy, and value realization.
• Collaborate with Account Team to identify white space for expansion/renewal.
• Mitigate risks, resolve issues, and track follow-up actions with speed.
• Stay current on technology trends and advise on customer content needs.
• Monitor account health and address churn risks proactively.

Skills

Customer Success

Account management

Digital learning

Education

Bachelor's degree in business or related field

Tools

Salesforce CRM

Churn Zero

Excel

PowerPoint

Word

Outlook

Job description

Skillsoft seeks an experienced Customer Success Manager to partner with learning leaders, driving onboarding, adoption, expansion and renewal for a portfolio of strategic customers.

You will establish value, manage renewal risk, and collaborate with account teams to identify growth opportunities while aligning customer outcomes with Skillsoft content and platform offerings. This remote role is aligned to the Eastern Time Zone.