Remote Strategic CSM, Mid‑Market Services

Intuit; Frisco (TX); On-site; USD 126,000 - 191,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit QuickBooks Services is seeking a Customer Success Manager to drive value for mid-market customers across their journey. You will manage a dedicated book of business, foster executive relationships, and guide customers through strategy conversations to maximize adoption of payments, lending, and cash flow tools.

The role emphasizes building scalable processes, collaborating with Sales, Product, and Support, and acting as a trusted advisor to reduce churn while expanding the install base.

Qualifications

• 3+ years experience in a customer success role with mid-market focus.
• Ability to build and maintain executive relationships and manage bookings of business.

Responsibilities

• Manage customer relationships via a dedicated book of business model for mid-market customers.
• Engage customers in strategy conversations to derive maximum value from Intuit QuickBooks Services.
• Collaborate with Sales, Product, Support and other teams to deliver a connected experience.

Skills

Customer success

Mid-market experience

B2B SaaS

Negotiation

Relationship management

Analytical thinking

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Intuit QuickBooks Services is seeking a Customer Success Manager to drive value for mid-market customers across their journey. You will manage a dedicated book of business, foster executive relationships, and guide customers through strategy conversations to maximize adoption of payments, lending, and cash flow tools.

The role emphasizes building scalable processes, collaborating with Sales, Product, and Support, and acting as a trusted advisor to reduce churn while expanding the install base.