Remote Strategic CSM: Mid‑Market Payments & Growth

Intuit Inc.

Mountain View (CA)

On-site

USD 141,000 - 191,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit Inc. in Mountain View seeks a results‑driven Customer Success Manager to drive adoption and value for mid‑market customers of QuickBooks Services. You will own relationships, coordinate with Sales, Product and Support, and guide customers through lifecycle with strategic planning and risk mitigation.

Candidates bring 3+ years in customer success, strong communication, negotiation skills, and familiarity with B2B SaaS, CRM (Salesforce) and Gainsight. Remote options available in the US.

Qualifications

3+ years in a customer success role with mid-market book of business.
Strong communication, negotiation, and problem-solving skills.
Experience with B2B SaaS and financial software.
Familiarity with CRM tools like Salesforce and Gainsight.

Responsibilities

Manage relationships with a dedicated book of business across mid-market customers.
Collaborate with Sales, Product, Support to ensure a connected experience.
Lead strategy conversations to derive maximum value from Intuit QuickBooks Services.
Monitor health, identify risks, and develop mitigation plans.
Advocate for customers and capture product feedback.
Promote adoption of QuickBooks products and services.

Skills

Customer success

Mid-market

B2B SaaS

CRM (Salesforce)

Gainsight

Negotiation

Communication

Relationship management

Tools

Salesforce

Gainsight

Job description

Candidates bring 3+ years in customer success, strong communication, negotiation skills, and familiarity with B2B SaaS, CRM (Salesforce) and Gainsight. Remote options available in the US.

Get your free, confidential resume review.

or drag and drop your file here.