Strategic CSM, Mid-Market Services (Remote)

Intuit Inc.; Springfield (IL); On-site; USD 114,000 - 155,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit Inc. is seeking a Customer Success Manager to join the founding team of the QuickBooks Services group.

You will manage a dedicated book of business for mid-market customers, guiding strategy discussions and driving adoption of Intuit QuickBooks Services and related financial/workforce solutions. You will collaborate with Sales, Marketing, Product, Support, and other teams to ensure a connected customer experience, identify risks to satisfaction, and advocate for customer needs across the

Qualifications

• 3+ years in a customer success role with 2+ years managing a dedicated book of business in mid-market.
• Strong consultative and problem-solving skills with ability to resolve issues
• Excellent communication and relationship-building abilities

Responsibilities

• Manage customer relationships via a dedicated book of business model and overall success.
• Build relationships with key decision makers across customer teams.
• Engage customers in strategy conversations to derive maximum value.
• Help customers adopt Intuit QuickBooks Services and related offerings.
• Define success plans and track progress with accountability.
• Monitor health and create risk mitigation plans.
• Resolve inquiries by connecting to the right resources.
• Share best practices to improve processes and outcomes.
• Collaborate with onboarding, upsell, and product teams to solve for the customer.
• Promote growth by identifying opportunities to expand use of Intuit QuickBooks products.

Skills

Customer success

Relationship management

Consultative selling

Strategic thinking

Problem solving

Communication

B2B SaaS knowledge

Financial software familiarity

Tools

Salesforce

Gainsight

CRM platforms

Job description

Intuit Inc. is seeking a Customer Success Manager to join the founding team of the QuickBooks Services group.

You will manage a dedicated book of business for mid-market customers, guiding strategy discussions and driving adoption of Intuit QuickBooks Services and related financial/workforce solutions. You will collaborate with Sales, Marketing, Product, Support, and other teams to ensure a connected customer experience, identify risks to satisfaction, and advocate for customer needs across the