Remote Strategic CSM – Enterprise Accounts (EMEA)

ARANGO; United States; Remote; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Arango is seeking a Strategic Accounts Customer Success Manager for the EMEA region. You will drive adoption, retention, and expansion in high‑value accounts through consultative engagement and executive alignment across Europe.

Responsibilities include onboarding, tracking ROI through QBRs/MBRs, building trusted advisor relationships at executive and operational levels, and coordinating with Sales to identify expansion opportunities.

Qualifikationen

• 5 years in customer-facing roles with technical training.
• Experience with ticketing systems (JIRA, Zendesk).
• Experience with at least one programming language (C++, Java, JavaScript).
• Networking fundamentals (DHCP, DNS, HTTP).
• Unix/Linux system administration (RedHat, CentOS, CoreOS).
• Containerization with Docker and Kubernetes.
• NoSQL technologies and database experience.
• Strong troubleshooting and English communication.
• Root-cause analysis and analytical skills.
• Ability to prioritize in a fast-moving environment.

Aufgaben

• Provide elevated level of technical support in resolving issues, bugs, upgrades.
• Lead onboarding & adoption with tailored success plans.
• Build trusted advisor relationships with customers at executive & operational levels.
• Conduct QBRs/MBRs to track ROI & business outcomes.
• Identify expansion opportunities in collaboration with Sales.
• Make sure all customers concerns/questions are addressed
• Keep track of your customer’s open cases and work with support team to solve those
• Serve as the voice of the customer into Product & Engineering.

Kenntnisse

Customer engagement

Technical training

English communication

Root cause analysis

Prioritization

Troubleshooting

Programming knowledge

Networking basics

Unix/Linux admin

Docker & Kubernetes

NoSQL experience

Graph technologies (plus)

Tools

JIRA

Zendesk

Docker

Kubernetes

Jobbeschreibung

Arango is seeking a Strategic Accounts Customer Success Manager for the EMEA region. You will drive adoption, retention, and expansion in high‑value accounts through consultative engagement and executive alignment across Europe.

Responsibilities include onboarding, tracking ROI through QBRs/MBRs, building trusted advisor relationships at executive and operational levels, and coordinating with Sales to identify expansion opportunities.