Remote Strategic CSM - Enterprise Accounts

Pearl Health; Oregon; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Discretionary bonus

Equity options

Competitive benefits

Job summary

Pearl Health is seeking an experienced Customer Success leader to own post-sale success for ~10 medium and enterprise accounts. You will lead implementation to renewal, ensuring clients are fluent in value-based care and proficient with Pearl’s platform.

You will drive executive-level reviews, diagnose operational gaps, and transform workflows with data-driven insights. This remote role requires PST base and 25% travel when needed.

Qualifications

• 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
• Experience in value based care
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
• A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
• Willingness to travel up to 25% for critical in-person customer meetings.
• Remote role but based in Pacific Time Zone (PST) to support West Coast client portfolio.

Responsibilities

• Own a portfolio of approximately 10 medium and enterprise accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
• Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish objectives and demonstrate Pearl's value.
• Partner with CS Operations and Growth teams to secure contract renewals and drive account expansion.
• Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption aligns with value-based care objectives.

Skills

Relationship-building

Strategic thinking

Presentation skills

Travel willingness

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

Pearl Health is seeking an experienced Customer Success leader to own post-sale success for ~10 medium and enterprise accounts. You will lead implementation to renewal, ensuring clients are fluent in value-based care and proficient with Pearl’s platform.

You will drive executive-level reviews, diagnose operational gaps, and transform workflows with data-driven insights. This remote role requires PST base and 25% travel when needed.