Remote Strategic Client Success Advocate for Creative Teams

Deer Designer Ltd.; United States; Remote; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Work anniversary gifts

Dedicated career growth

Job summary

Deer Designer is seeking a proactive Client Success/Account Manager to bridge clients with our remote design team. You will transform vague briefs into clear creative direction, maintain momentum, and optimize the production flow in our fast-growing subscription design business.

You’ll own client outcomes, push back when inputs are unclear, and use AI tools to structure communications and improve efficiency.

Qualifications

• 2+ years in a client-facing role such as Account Management, Project Management, or Client Success.
• Fluent English with precise, direct communication.
• Understand design concepts like layout, hierarchy, branding and UX.
• Able to push back on vague briefs and ask hard questions.
• Experience using AI to structure thinking and improve output quality.
• Agency or subscription-based business experience is a plus.
• Comfort with Figma/Photoshop for review and async workflows.
• Ownership mindset focused on outcomes, not just activity.
• Culture values a diverse, inclusive team and milestone celebrations.

Responsibilities

• Strategic Advocacy: Spot risks early before they become issues and act proactively.
• Input Excellence: Push back on vague briefs and guide clients toward better inputs.
• Structured Communication: Keep correspondence tight, clear, and useful.
• Service Optimization: Improve how clients use Deer Designer to become a proactive partner.
• AI-Enhanced Workflow: Use AI to draft, structure, and refine communications and processes.

Skills

Client-facing communication

English fluency

Design literacy

Assertiveness

AI tooling usage

Ownership mindset

Tools

Figma

Photoshop

Job description

Deer Designer is seeking a proactive Client Success/Account Manager to bridge clients with our remote design team. You will transform vague briefs into clear creative direction, maintain momentum, and optimize the production flow in our fast-growing subscription design business.

You’ll own client outcomes, push back when inputs are unclear, and use AI tools to structure communications and improve efficiency.