Remote Client Growth Partner - Brand & Strategy

Creative Ninja; California; Remote; USD 85,000 - 92,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, vision benefits

Paid time off

Job summary

Creative Ninja is seeking a Client Growth Manager for a Los Angeles-based full-service brand agency. You will lead day-to-day client relationships, understand their business and goals, and guide projects from kickoff to delivery with top-tier strategy, design, and craft.

The role emphasizes growing client relationships, identifying new opportunities, and turning great work into long-term partnerships, with a flexible, primarily remote work model and periodic in-person sessions.

Qualifications

• Bachelor's degree in marketing, advertising, communications, business, or related field preferred.
• At least 5 years of experience managing client relationships and complex projects in a creative/branding/advertising agency environment.
• Proven agency account management and/or brand management experience.
• Demonstrated experience growing client relationships and identifying organic opportunities.
• Experience managing multiple clients and workstreams simultaneously.
• Strong understanding of project financials, scopes, budgets, and profitability.
• Experience across brand strategy, brand identity/design, marketing, and/or integrated creative engagements preferred.
• Proficient using project management tools; Basecamp and Harvest experience a plus.
• Proficient in Google Workspace (Docs, Sheets, Slides).
• Strong business judgment connecting client satisfaction, scope, profitability, and growth.

Responsibilities

• Serve as the day-to-day lead for assigned clients with strong communication, organization, and relationship-building skills.
• Develop a deep understanding of each client's business, brand, goals, strategies, industry, and competitive landscape.
• Oversee projects from kickoff through final delivery, ensuring timelines, budgets, deliverables, and client expectations are proactively managed.
• Collaborate with strategy, creative, and agency leadership to ensure high-quality work flows through the agency.
• Translate client needs and business objectives into clear direction for internal teams.
• Maintain project timelines, scopes, budgets, status reports, and other critical account documentation.
• Manage the financial scope and budget of assigned projects, identifying scope changes and opportunities.
• Anticipate upcoming needs to avoid issues and identify growth opportunities.
• Maintain high standards across client interactions and deliverables including QA of external work.
• Build strong relationships with clients and internal teams while escalating concerns appropriately.
• Demonstrate leadership, professionalism, collaboration, and accountability across the agency.
• Proactively identify opportunities to expand work across existing accounts and capabilities.
• Support new business efforts and proposals; act as an ambassador for the agency.

Skills

Client mgmt

Project management

Budgeting

Agency experience

Brand strategy

Brand design

Cross-functional teamwork

Google Workspace

Basecamp

Harvest

Education

Bachelor's degree

Tools

Basecamp

Harvest

Google Workspace

Job description

Creative Ninja is seeking a Client Growth Manager for a Los Angeles-based full-service brand agency. You will lead day-to-day client relationships, understand their business and goals, and guide projects from kickoff to delivery with top-tier strategy, design, and craft.

The role emphasizes growing client relationships, identifying new opportunities, and turning great work into long-term partnerships, with a flexible, primarily remote work model and periodic in-person sessions.