Remote Strategic Client Partner: Transformation & Growth

ReSource Pro; Connecticut; On-site; USD 124,000 - 210,000; Full time

Benefits offered by this job

Health insurance on Day 1

Remote work stipend

401k with employer match

HSA/FSA

Paid time off including holidays

Wellness program

Job summary

ReSource Pro. is seeking a Client Partner to serve as the senior onshore owner of the relationship across major accounts, translating commitments into outcomes and leading cross-functional pods through the IOD lifecycle.

This remote US position requires 10+ years in client success management within insurance, BPO, or professional services, with travel 30-50%. Salary ranges from $124,049 to $210,195 annually, plus bonus and benefits.

Qualifications

• Bachelor’s degree required; Business, Risk Management, or related field preferred.
• 10+ years in client success management handling large, complex accounts.
• 10+ years in a P&C insurance, BPO, or professional services environment.
• 10+ years applying project or program management methodologies in a client-facing delivery context.
• Proven track record managing multi-stakeholder relationships at the Director-to-VP level.
• Ability to travel 30-50% domestically and internationally.

Responsibilities

• Serve as the senior onshore point of contact and strategic liaison between senior client contacts, internal stakeholders, and all relevant functional teams.
• Own the account through the full transformation lifecycle, maintaining VP- and C-level relationships on the client side.
• Oversee complex onboarding and existing work conversions to tech-enabled service offerings, ensuring initiatives go live on time.
• Lead regular Executive Business Reviews (EBRs) and account health check-ins while establishing client-facing reporting and internal key metrics monitoring.
• Act as the senior owner for service delivery performance across assigned strategic accounts, ensuring adherence to SLAs, KPIs, and contractual and operational obligations.
• Initiate and oversee tech-enablement projects by collaborating with Service Delivery, internal and external tech partners, and key client contacts to define scope, approach, and execution.
• Develop and deepen executive-level and senior stakeholder relationships, positioning ReSource Pro as a trusted advisor and strategic partner.
• Identify expansion signals within the account and partner with Sales and Account Management to shape proposals, close opportunities, and support cross-tower growth.
• Maintain current account documentation in Salesforce and completely own the account health record.
• Lead and influence a 10-30 person cross-functional Pod team drawn from SDU, OpEx, Global Account Management, Tech Enablement, AI Factory, Operations Advisory, and Tech Services.

Job description

ReSource Pro. is seeking a Client Partner to serve as the senior onshore owner of the relationship across major accounts, translating commitments into outcomes and leading cross-functional pods through the IOD lifecycle.

This remote US position requires 10+ years in client success management within insurance, BPO, or professional services, with travel 30-50%. Salary ranges from $124,049 to $210,195 annually, plus bonus and benefits.