Remote Startup Operations Generalist

Hawthorne Lane; Washington; Hybrid; USD 34,000 - 69,000; Full time

Job summary

Hawthorne Lane is seeking a hands-on Operations Manager to work across a growing team, tackling a broad range of operational needs and coordinating critical vendors and services. The role requires organization, comfort with ambiguity, and a pragmatic approach to building structure in a fast-moving environment.

You will support travel logistics, processes, and internal documentation, while refining workflows and tools to enable scalable operations as the company grows.

Qualifications

• Startup operations experience required.
• Advanced Google Workspace skills.
• Highly organized with strong time management.
• Ability to navigate ambiguity.
• Pragmatic problem-solver with practical judgment.

Responsibilities

• Serve as a key operational resource for day-to-day needs and priorities.
• Coordinate with external vendors and service providers (contracts, insurance, payroll, accounting, etc.).
• Support operational logistics including travel, systems, and evolving business needs.
• Establish and refine workflows, tools, and processes for growth.
• Track projects, deadlines, and operational priorities to keep initiatives moving.

Skills

Vendor coordination

Problem solving

Organized

Ambiguity tolerance

Time management

Tools

Google Workspace

Job description

Hawthorne Lane is seeking a hands-on Operations Manager to work across a growing team, tackling a broad range of operational needs and coordinating critical vendors and services. The role requires organization, comfort with ambiguity, and a pragmatic approach to building structure in a fast-moving environment.

You will support travel logistics, processes, and internal documentation, while refining workflows and tools to enable scalable operations as the company grows.