Care Staffing & Scheduling Specialist

Act for Health, Inc; United States; À distance; USD 50 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Résumé du poste

Professional Case Management (PCM) is seeking a Staffing/Scheduling Coordinator to support our Home Care and Clinical divisions. You will develop monthly caregiver schedules, address urgent issues, and manage client status lifecycles while maintaining credentials of clinical staff.

The role includes on-call responsiveness and regular reporting to optimize operations. Core hours are 8:30 am–4:30 pm with a rotating start at 7:30 am and end at 5:00 pm; overtime may be required during staffing

Qualifications

• Bachelor’s degree preferred.
• Staffing experience in a facility, temporary agency, or in-home health is a plus.
• Call center experience in a high-touch customer service environment is a reasonable alternative.
• Strong negotiation skills and the ability to balance big-picture views with attention to detail.

Responsabilités

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences).
• In conjunction with a hands-on recruiting team, monitor and plan for upcoming needs within an assigned territory.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build partnerships with hundreds of caregivers (PCAs, CNAs, LPNs, RNs).
• Maintain communication with clinical field team within a territory including Regional Directors and Case Managers.
• Generate and distribute reports on a daily, weekly and monthly basis about territory trends, challenges and successes.

Connaissances

Staffing experience

High-touch customer service

Negotiation

Time management

Attention to detail

Verbal and written communication

Medical terminology knowledge

Formation

Bachelor’s degree preferred

Outils

MS Office

Scheduling software

CRM systems

Description du poste

Professional Case Management (PCM) is seeking a Staffing/Scheduling Coordinator to support our Home Care and Clinical divisions. You will develop monthly caregiver schedules, address urgent issues, and manage client status lifecycles while maintaining credentials of clinical staff.

The role includes on-call responsiveness and regular reporting to optimize operations. Core hours are 8:30 am–4:30 pm with a rotating start at 7:30 am and end at 5:00 pm; overtime may be required during staffing