Remote SSDI Case Manager — Fast-Paced & Impactful

Advocate Technologies; United States; Teletrabalho; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Advocate Technologies is a fully remote company in the United States seeking a dedicated Case Manager to oversee disability cases at IA and Recon levels. You will manage a large caseload, communicate regularly with claimants, analyze medical records, file recon appeals, and collaborate with SSA/DDS to resolve issues.

The role emphasizes empathy, ownership, and proactive problem solving. The position targets individuals with SSDI/SSI case management experience who thrive in a fast-paced

Qualificações

• Minimum of one year of SSDI/SSI case management experience.
• Strong organizational and time-management skills to handle a large caseload.
• Thorough knowledge of Social Security’s disability process and familiarity with DDS/SSA forms.
• Ability to work in a fast-paced environment while maintaining attention to detail and task completion.
• Preference for a small start-up environment with high ownership and high responsibility.
• Desire to transform the disability application and adjudication process.
• Ability to quickly pivot, change process, and adopt new ways of doing things.
• Familiarity with Salesforce or a similar CRM

Responsabilidades

• Conduct Welcome Calls, file appeals, take action on claims needing attention, respond to Claimant calls, SMS, and emails, and other claim management work streams.
• Offer an empathetic, best-in-class experience for our claimants
• Proactively communicate with claimants, ensuring they are informed of the progress of their cases.
• Collaborate with SSA/DDS to resolve case-related issues and keep the case on track.
• Use our technology to support claimants through the application and adjudication process
• Help improve our technology and operations, providing feedback to strengthen our ability to help claimants
• Proactively identify challenges and offer solutions.

Conhecimentos

SSDI/SSI case mgmt

Time management

Organizational skills

Salesforce

Claimant communication

Ferramentas

Salesforce

Descrição da oferta de emprego

Advocate Technologies is a fully remote company in the United States seeking a dedicated Case Manager to oversee disability cases at IA and Recon levels. You will manage a large caseload, communicate regularly with claimants, analyze medical records, file recon appeals, and collaborate with SSA/DDS to resolve issues.

The role emphasizes empathy, ownership, and proactive problem solving. The position targets individuals with SSDI/SSI case management experience who thrive in a fast-paced