Remote SRE II - Cloud-Native Healthcare

NationsBenefits; Plantation (FL); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

Career development opportunities

Collaborative engineering culture

Exposure to modern cloud-native tech

Job summary

NationsBenefits is seeking a Site Reliability Engineer II (SRE) to join our remote team in the US. You will help ensure the availability, reliability, and performance of our production platforms by monitoring systems, responding to incidents, and driving automation initiatives in a cloud-native environment.

Collaborate with Development, DevSecOps, and Engineering teams to support mission-critical healthcare and fintech services, participate in a Follow-the-Sun support model, and contribute to

Qualifications

• 3–5 years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or Production Support.
• Hands-on experience with production incident response, troubleshooting, and escalation.
• Experience with Datadog or similar monitoring and observability platforms.
• Strong experience with Kubernetes, including monitoring, troubleshooting, and workload management.
• Experience with Docker or other container technologies.
• Working knowledge of SQL, MySQL, or NoSQL databases.
• Ability to work effectively in high-volume, mission-critical production environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to work weekday shifts as part of a global Follow-the-Sun support model.

Responsibilities

• Serve as the first responder for production incidents by identifying, triaging, and resolving issues.
• Monitor and respond to alerts generated by Datadog and other monitoring platforms.
• Perform initial root cause analysis and elevate incidents according to defined SLAs.
• Communicate incident status and resolution updates to internal stakeholders.
• Partner with senior engineers to resolve complex production issues.
• Continuously monitor application health, infrastructure performance, and system availability.
• Configure and optimize monitoring dashboards and alert thresholds.
• Troubleshoot Kubernetes environments, including pod failures, deployment rollbacks, and log analysis.
• Support containerized applications running in Kubernetes and Docker environments.
• Participate in a weekday Follow-the-Sun production support model with global engineering teams.
• Participate in an on-call rotation for critical production systems as needed.
• Help maintain high availability and system uptime.
• Develop automation scripts and operational tools using Python, PowerShell, Bash, C#, Java.
• Support CI/CD pipeline monitoring and deployment reliability.
• Contribute to self-healing solutions and automation initiatives to reduce manual operational tasks.
• Work closely with Software Engineers, DevSecOps, Infrastructure, and Platform teams.
• Recommend improvements to monitoring, tooling, and operational processes.
• Collaborate effectively with globally distributed engineering teams.
• Maintain accurate documentation for incidents, troubleshooting procedures, and post-incident reviews.
• Ensure operational processes align with industry security and compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.

Skills

SRE/DevOps

Kubernetes

Docker

Datadog

Incident response

Automation scripting

CI/CD

Cloud platforms

Tools

Datadog

Kubernetes

Docker

SQL/NoSQL

PowerShell

Python

Java

Job description

NationsBenefits is seeking a Site Reliability Engineer II (SRE) to join our remote team in the US. You will help ensure the availability, reliability, and performance of our production platforms by monitoring systems, responding to incidents, and driving automation initiatives in a cloud-native environment.

Collaborate with Development, DevSecOps, and Engineering teams to support mission-critical healthcare and fintech services, participate in a Follow-the-Sun support model, and contribute to