Remote SRE Engineering Manager: Lead Reliability & Observability

Careers at Tide; United States; Remote; USD 140,000 - 220,000; Full time

Benefits offered by this job

Remote first

25 days paid annual leave

3 volunteer/learning days

Private Health Insurance

Mental Health Support Platform

FitPass

Family leave

Personal L&D budget

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Job summary

Tide is hiring an Engineering Manager, SRE, to lead the SRE team responsible for our reliability system. You will own observability, define SLOs with service owners, and drive resilient production services across our cloud platforms.

You will sponsor 24/7 production readiness, implement safe release guardrails, and mentor engineers to improve reliability and incident response. Remote-first environment with global teams.

Qualifications

• An Engineering Leader with a strong engineering mindset who simplifies problems and seeks optimal solutions.
• 10+ years in software or infrastructure engineering roles and 3+ years in leadership.
• Deep knowledge of SLIs, SLOs, SLAs, and error budgets.
• Hands-on instrumentation of Java, Python, and Go services with OpenTelemetry.
• Experience using Terraform, Kubernetes, AWS, and Java.
• Experience with canary rollouts, auto-rollback, and auto-scaling.
• Knowledge of reliability patterns (retries, backoffs, DLQs, transactional outbox, feature flags).
• Strong planning, prioritisation, and incident retrospective skills.

Responsibilities

• Lead, hire, coach, and set clear goals for the SRE team.
• Define SLOs with service owners and manage the error budget policy.
• Own observability and run the production observability platform 24/7.
• Release safely with canary rollouts and auto-rollback logic.
• Build resilience by detecting partner degradation with synthetic monitoring and vendor scorecards.
• Remove toil by automating incident work and drafting status updates.
• Fix systemically by turning post-mortems into platform fixes.
• Measure outcomes by tracking SLO attainment and reliability metrics.
• Advise product engineering teams on reliability best practices.

Tools

Terraform

Kubernetes

AWS

Java

Python

Go

OpenTelemetry

Backstage

Coralogix

Job description

Tide is hiring an Engineering Manager, SRE, to lead the SRE team responsible for our reliability system. You will own observability, define SLOs with service owners, and drive resilient production services across our cloud platforms.

You will sponsor 24/7 production readiness, implement safe release guardrails, and mentor engineers to improve reliability and incident response. Remote-first environment with global teams.