Remote Specialty Pharmacy Technician — Patient Support

Humana Inc; Phoenix (AZ); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote work

Competitive benefits

Paid time off

Zusammenfassung

Humana Inc. is seeking a Specialty Operations Pharmacy Technician 2 to support Pharmacists and patients, triaging inbound calls for Specialty Rx medications and performing data entry tasks, including image scanning. The role offers remote/work-at-home flexibility with typical 8-hour shifts, Mon-Fri, between 8:00 a.m.

and 11:00 p.m. EST. Requirements include active pharmacy technician licensure in the state of residence (OH/AZ/TX/FL), PTCB or ExCPT certification, and 1+ year in customer service.

Qualifikationen

• Must have an active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida).
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT.
• 1+ years of experience working in a customer service environment.
• Self-starter and able to succeed with minimal remote supervision.
• Problem solver with the ability to engage with others.
• Excellent communication skills (verbal and written).
• Experience using multiple computer applications simultaneously and strong data entry skills.
• Ability to work the scheduled hours: 8-hour shifts, Monday – Friday sometime between the hours of 8 a.m.-11 p.m. EST.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Aufgaben

• Telephonic support Pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs.
• Will work within defined call center productivity and quality metrics.
• Make decisions focused on interpretation of area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards while having latitude over prioritization/timing.
• Work under minimal direction in a remote/work at home setting.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Kenntnisse

Customer service

Communication

Data entry

Problem solving

Bilingual Spanish/English

Tools

RxNova

CRM

ScriptMed

Jobbeschreibung

Humana Inc. is seeking a Specialty Operations Pharmacy Technician 2 to support Pharmacists and patients, triaging inbound calls for Specialty Rx medications and performing data entry tasks, including image scanning. The role offers remote/work-at-home flexibility with typical 8-hour shifts, Mon-Fri, between 8:00 a.m.

and 11:00 p.m. EST. Requirements include active pharmacy technician licensure in the state of residence (OH/AZ/TX/FL), PTCB or ExCPT certification, and 1+ year in customer service.