Remote Specialty Pharmacy Tech - Patient Support

humana; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Disability & Life Insurance

Job summary

Humana’s CenterWell Pharmacy is seeking a Specialty Operations Pharmacy Technician 2 to support pharmacists and patients via inbound calls for Specialty Rx medications. The role involves data entry, order entry, and adherence to specialized processes, with remote work from home and hours Mon–Fri, 8:00 a.m.–11:00 p.m. EST.

Compensation ranges from $40,000 to $52,300 annually. The ideal candidate has a Pharmacy Technician license in their state, PTCB or ExCPT certification, strong communication,

Qualifications

• 1+ year of experience in a customer service environment.
• Must be licensed as a Pharmacy Technician in the state of residence (OH, AZ, TX or FL).
• PTCB or ExCPT certification required.

Responsibilities

• Triages inbound calls from patients and physicians for prescription clarification.
• Performs initial data entry tasks and orders in the system.
• Provides telephonic support to pharmacists and patients.
• Works toward call center productivity and quality targets.
• Remains within policy while prioritizing tasks per instructions.

Skills

Customer service

Communication

Data entry

Self-starter

Problem solving

Bilingual (Spanish & English)

Tools

RxNova

CRM

ScriptMed

Job description

Humana’s CenterWell Pharmacy is seeking a Specialty Operations Pharmacy Technician 2 to support pharmacists and patients via inbound calls for Specialty Rx medications. The role involves data entry, order entry, and adherence to specialized processes, with remote work from home and hours Mon–Fri, 8:00 a.m.–11:00 p.m. EST.

Compensation ranges from $40,000 to $52,300 annually. The ideal candidate has a Pharmacy Technician license in their state, PTCB or ExCPT certification, strong communication,