Dr. Call Mail Operations Pharmacy Technician

Humana; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

CenterWell is hiring a Pharmacy Technician for a remote role in the United States. You will assist members with prescriptions, communicate with providers, and handle denials and clarifications on patient profiles from a home office.

Travel to Humana offices may be required occasionally for training or meetings. Required: active state license and 1+ year experience in a retail, mail-order, or hospital pharmacy, with strong communication skills and attention to detail.

Qualifications

• Candidates must reside in TX, AZ, FL, or OH.
• Active Pharmacy Technician license in your state.
• 1+ year of experience as a Pharmacy Technician in a retail, mail order or hospital setting.
• Excellent communication and attention to detail.

Responsibilities

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.
• Communicate with physician offices and hospitals via fax or telephone.
• Responsible for researching and updating clarifications and denials on patient profiles.
• Responsible for making or taking calls to and from providers, patients and/or retail pharmacies.
• Works within defined parameters to identify work expectations and quality standards, with some prioritization/timing latitude.

Skills

Communication skills

Problem solving

Self-motivated

Teamwork

Attention to detail

Multitasking

PC skills

Phone support experience

Education

High School Diploma or GED

Pharmacy Technician Certification (PTCB/CPhT)

Active Pharmacy Technician License

Tools

HireVue interviewing platform

Job description

Remote

Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. CenterWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At CenterWell, you’ll partner with people who care. Administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request


• Decisions based on interpretation of area/department policy and methods for completing assignments


• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction


• Communicate with physician offices and hospitals via fax or telephone


• Responsible for researching and updating clarifications and denials on patient profiles


• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.

Required Qualifications

• Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio.


• Must have an active Pharmacy Technician License in the state you reside


• 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy


• Ability to solve problems and encourage others in collaborative problem solving


• Self-directed, but also able to work well in a group


• A positive, proactive attitude, energetic, highly motivated and a self-starter


• Inbound/outbound call experience in any pharmacy setting


• Strong communication skills both written and verbal


• Great attention to detail


• Ability to handle multiple tasks simultaneously


• Ability to work accurately and efficiently while performing repetitive tasks


• Intermediate PC skills

Required Work Schedule

Must have the flexibility to work any hours between 8:00am-8:00pm CST.

Preferred Qualification

• High School Diploma or GED


• National Certification, PTCB/CPhT

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year