Remote Spanish-Speaking Automotive Support Specialist

Concentrix; United States; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary bonus

Remote work from Braga, Portugal

Fully paid training

Bring-a-Friend referral bonus

Learning and development programs

Career growth in international env

Job summary

Audi is seeking a Customer Service Representative (Spanish-speaking) to join a fully remote team supporting Audi customers. The role emphasizes delivering high-quality automotive assistance from Braga, Portugal, with training and development opportunities within Concentrix's international environment.

Candidates should be fluent in Spanish and have a minimum of one year in a technical or automotive customer service role, plus strong English (B2) and excellent communication skills.

Qualifications

• Proficient in written and spoken Spanish.
• English level at least B2.
• At least one year of experience in technical or automotive customer service.
• Interest in automotive industry and digital technologies.
• Ability to apply policies, procedures and warranty guidelines.
• Strong analytical and problem-solving skills.
• Ability to document cases and make independent decisions.

Responsibilities

• Respond to customer inquiries across multiple channels and update CRM accurately.
• Provide professional and timely support to customer requests.
• Build strong relationships through empathetic communication and problem-solving.
• Support customer satisfaction, retention and loyalty with high-quality service.
• Use automotive knowledge to guide customers to appropriate solutions.
• Apply relevant policies and warranty guidelines when handling cases.
• Maintain accurate documentation and collaborate with colleagues to resolve complex issues.
• Identify recurring issues and share feedback for continuous improvement.

Skills

Spanish (fluent)

English (B2)

Customer service

Problem solving

Communication

Tools

CRM software

Job description

Audi is seeking a Customer Service Representative (Spanish-speaking) to join a fully remote team supporting Audi customers. The role emphasizes delivering high-quality automotive assistance from Braga, Portugal, with training and development opportunities within Concentrix's international environment.

Candidates should be fluent in Spanish and have a minimum of one year in a technical or automotive customer service role, plus strong English (B2) and excellent communication skills.