Customer Service Representative (Spanish-speaking) - Audi – Remote

Concentrix; United States; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary bonus

Remote work from Braga, Portugal

Fully paid training

Bring-a-Friend referral bonus

Learning and development programs

Career growth in international env

Job summary

Audi is seeking a Customer Service Representative (Spanish-speaking) to join a fully remote team supporting Audi customers. The role emphasizes delivering high-quality automotive assistance from Braga, Portugal, with training and development opportunities within Concentrix's international environment.

Candidates should be fluent in Spanish and have a minimum of one year in a technical or automotive customer service role, plus strong English (B2) and excellent communication skills.

Qualifications

• Proficient in written and spoken Spanish.
• English level at least B2.
• At least one year of experience in technical or automotive customer service.
• Interest in automotive industry and digital technologies.
• Ability to apply policies, procedures and warranty guidelines.
• Strong analytical and problem-solving skills.
• Ability to document cases and make independent decisions.

Responsibilities

• Respond to customer inquiries across multiple channels and update CRM accurately.
• Provide professional and timely support to customer requests.
• Build strong relationships through empathetic communication and problem-solving.
• Support customer satisfaction, retention and loyalty with high-quality service.
• Use automotive knowledge to guide customers to appropriate solutions.
• Apply relevant policies and warranty guidelines when handling cases.
• Maintain accurate documentation and collaborate with colleagues to resolve complex issues.
• Identify recurring issues and share feedback for continuous improvement.

Skills

Spanish (fluent)

English (B2)

Customer service

Problem solving

Communication

Tools

CRM software

Job description

Customer Service Representative (Spanish-speaking) - Audi – Remote

Passionate about cars and technology ?

Audi | Remote | Braga

Concentrix is a global technology and services leader, shaping the future of customer experience. Operating in more than 70 countries, we partner with world-renowned brands to deliver innovative solutions and outstanding customer experiences.

And so, for Audi, one of the world's leading automotive manufacturers, we are looking for Customer Service Representatives to join our remote team in Braga, Portugal.

Passionate about cars, technology, and helping customers find the right solutions?

What’s in it for you?

• Competitive salary and performance bonus
• 100% remote work from Braga in Portugal
• Fully paid training on the company and the project
• Bring-a-Friend referral bonus opportunities
• Free learning and professional development programs
• Real opportunities for career growth in an international environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

As a Customer Service Representative for Audi, you will support customers with their automotive-related questions, helping them find solutions and ensuring a smooth customer experience.

Your Responsibilities Will Include

• Responding to customer inquiries through multiple communication channels and updating CRM systems accurately.
• Providing professional and timely support, ensuring customer requests are handled efficiently.
• Building strong customer relationships through empathetic communication and effective problem-solving.
• Supporting customer satisfaction, retention, and loyalty by delivering high- quality service.
• Using your automotive knowledge to understand customer concerns and guide them towards appropriate solutions.
• Applying relevant policies, procedures, and warranty guidelines when handling customer cases.
• Making informed decisions within your area of responsibility and maintaining accurate documentation.
• Collaborating with colleagues and management to resolve complex cases and improve service quality.
• Identifying recurring issues and sharing feedback to support continuous improvement.

What are we looking for?

• Have a high level of Spanish, both written and spoken.
• Have a good level of English (B2).
• Have at least one year of experience in a technical role or automotive customer service.
• Have a genuine interest in the automotive industry and digital technologies.
• Can understand and apply policies, procedures, and warranty guidelines.
• Have strong analytical and problem-solving skills.
• Are comfortable making independent decisions and documenting cases accurately.
• Have excellent communication skills and a customer-oriented mindset.

Why Concentrix?

At Concentrix, you'll join an international team where you can develop your skills, gain valuable experience, and build your career while working with a globally recognized automotive brand.

We invest in our people through training, continuous learning, and career development opportunities designed to help you reach your full potential.

Concentrix is an equal-opportunity employer

We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered for this position.