Remote SOP & Process Documentation Lead

Gainwell Technologies LLC; Oregon; Hybrid; USD 47,000 - 67,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies LLC is seeking a detail-oriented Process Writer to document CX processes, create SOPs and DLPs, and map workflows. You will work with Lean Six Sigma Black Belts to standardize documentation and ensure accuracy across CX functions.

The role emphasizes collaboration, version control, and ongoing improvement of process documentation, with remote US work flexibility and opportunities to travel small amounts.

Qualifications

• Bachelor’s degree or equivalent in technical writing, business, or related field.
• Knowledge management: organizing, storing, and sharing information for access and action.
• Ability to lead meetings and extract process details from stakeholders.
• Strong communication and interpersonal skills to influence internal and external units.
• Proficiency in Word, Excel, PowerPoint, and SharePoint with document control.

Responsibilities

• Document processes with flowcharts, maps, and written descriptions.
• Develop and maintain SOPs and DLPs for CX functions.
• Conduct gap analyses and recommend improvements for standardized documentation.
• Implement version control and ensure alignment with best practices.
• Collaborate with cross-functional teams to gather information and validate details.
• Track progress, manage milestones, and communicate project updates.

Skills

Technical Writing

Process Documentation

SOP Development

DLP Development

Lean Six Sigma knowledge

MS Teams / Meetings facilitation

Documentation standards

Education

Bachelor's degree in Technical Writing, Business, Communication, or related field

Tools

MS Word

Excel

PowerPoint

SharePoint

Visio

Job description

Gainwell Technologies LLC is seeking a detail-oriented Process Writer to document CX processes, create SOPs and DLPs, and map workflows. You will work with Lean Six Sigma Black Belts to standardize documentation and ensure accuracy across CX functions.

The role emphasizes collaboration, version control, and ongoing improvement of process documentation, with remote US work flexibility and opportunities to travel small amounts.