Remote Solutions Engineer, Education Tech & Brightspace

D2L; Oregon; Hybrid; USD 72,000 - 84,000; Full time

Benefits offered by this job

Wellness Subsidy

Equity Grants

Variable Incentive

Tuition reimbursement

Volunteer Days

Home Internet Reimbursement

Job summary

D2L is seeking a Solutions Engineer to help customers get the most from Brightspace. You’ll learn customer needs, tailor demonstrations, and advise on how D2L products fit their environment. You’ll engage from students to CIOs, delivering impactful sessions that showcase the platform’s capabilities and value.

As a hands-on expert, you’ll support sales, produce technical materials, and collaborate with product teams. Remote work is expected with travel across North America.

Qualifications

• 3+ years' experience as a Brightspace user either as an administrator or an instructor.
• Comfort presenting complex education and technology concepts to a variety of stakeholders.
• Experience in a higher education edtech role will be advantageous.
• Be able to work remotely in a professional manner.
• Travel 25-50% across North America (PST to EST).

Responsibilities

• Become a hands-on expert in the Brightspace platform.
• Support the sales process by becoming an expert in D2L products and services.
• Prepare and present persuasive and tailored product demonstrations.
• Build value-oriented presentations with the sales team.
• Conduct needs analysis sessions with prospects.
• Provide feedback to product management on use cases and trends.
• Create technical documentation and materials for prospects.
• Be the conduit to internal SMEs for opportunities.
• Attend sales meetings and conferences (travel 25-50%).
• Help customers adopt Brightspace through webinars and adoption campaigns.
• Review requests involving architecture, integrations, reporting, and governance.
• Prioritize and coordinate customer adoption and technical support requests.

Skills

Brightspace expert

Sales support

Public speaking

Education technology

Remote work

Stakeholder management

Needs analysis

Tools

CRM software

Presentation software

Job description

D2L is seeking a Solutions Engineer to help customers get the most from Brightspace. You’ll learn customer needs, tailor demonstrations, and advise on how D2L products fit their environment. You’ll engage from students to CIOs, delivering impactful sessions that showcase the platform’s capabilities and value.

As a hands-on expert, you’ll support sales, produce technical materials, and collaborate with product teams. Remote work is expected with travel across North America.