Remote Solutions Engineer: API Onboarding & Integrations

Triwill Group; Northern (KY); Hybrid; USD 69,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Remote work

Professional development

Job summary

Triwill Group is seeking a Solutions Engineer to support customer onboarding and API integrations. You will serve as the primary technical contact for integrations with MDI APIs and webhooks, testing data flows, troubleshooting issues, and ensuring successful go-lives.

This role suits someone early in their technical career who enjoys solving problems, learning systems, and explaining complex concepts clearly to non-technical customers.

Qualifications

• 3+ years in a prospect-/customer-facing role supporting technical implementations.
• Strong understanding of APIs, Webhooks, JSON payloads, and HTTP status codes.
• Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL).
• Experience using tools such as HubSpot, Postman for troubleshooting and testing API calls.
• Able to communicate technical concepts to technical and non-technical users.
• Experience documenting integration processes or producing customer-facing materials.
• High attention to detail and ability to manage multiple projects.
• Curiosity to learn new systems and data flows.
• Customer-first mindset, comfortable helping customers solve problems.

Responsibilities

• Act as the technical point of contact for new customer integrations, from setup to post-launch support.
• Assist customers with API configuration and test scenarios, validating integration setup over screen share.
• Troubleshoot integration issues using Postman, logs, and dashboards; escalate to engineering when needed.
• Translate customer inquiries and data needs into clear technical tasks and configuration notes.
• Collaborate with Clinical Support and Customer Success teams to align expectations and capabilities.
• Create or improve internal and client-facing technical documentation, guides, dashboards, workflows, and SOPs.
• Identify recurring issues and propose simplifications or automation of the integration process.
• Maintain high responsiveness and customer empathy throughout the lifecycle.

Skills

APIs

Webhooks

JSON payloads

HTTP status codes

Data mapping

Python

JavaScript

SQL

Postman

Troubleshooting

Documentation

SaaS integrations

Healthcare tech integrations

Customer communication

Tools

HubSpot

Postman

Job description

Triwill Group is seeking a Solutions Engineer to support customer onboarding and API integrations. You will serve as the primary technical contact for integrations with MDI APIs and webhooks, testing data flows, troubleshooting issues, and ensuring successful go-lives.

This role suits someone early in their technical career who enjoys solving problems, learning systems, and explaining complex concepts clearly to non-technical customers.