Remote Solar Tech Support & Projects Engineer

Sungrow; Oregon; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits package

Employee programs

Growth opportunities

Job summary

Sungrow North America is seeking a technically skilled Technical Support and Project Engineer for a remote role. The position reports to the Technical Support Supervisor and serves as the initial contact for customers and partners in commercial, industrial and utility-scale solar and storage projects.

The role demands strong customer service, problem solving, and the ability to document issues accurately in our systems. Travel about 10% is expected.

Qualifications

• Excellent technical skills and the ability to learn quickly.
• Preferred work experience in technical support but not required.
• Ability to diagnose the cause of problems in a complex environment and provide effective solutions promptly.
• Must have strong written and verbal communication skills.

Responsibilities

• Provide phone and email support with a focus on solar inverters and site functions.
• Document issues and resolutions clearly in the ticketing system.
• Demonstrate professional communication with customers and partners.
• Troubleshoot technical problems and guide customers toward resolution.
• Coordinate with warehouse and service teams as needed for service delivery.
• Support continual training to stay current with products and processes.

Skills

Technical skills

Customer service

Communication

Problem-solving

Tools

Microsoft Office Suite

Job description

Sungrow North America is seeking a technically skilled Technical Support and Project Engineer for a remote role. The position reports to the Technical Support Supervisor and serves as the initial contact for customers and partners in commercial, industrial and utility-scale solar and storage projects.

The role demands strong customer service, problem solving, and the ability to document issues accurately in our systems. Travel about 10% is expected.