Remote Software Support Specialist Tier 1

FEI Systems; Columbia (MD); Remote; USD 24,796 - 28,929; Full time

Benefits offered by this job

Full company benefits

Flexible shifts

Job summary

FEI Systems is seeking a Software Support Specialist – Level 1 for a remote position. This role is vital as the primary contact for customer service, requiring strong analytical and communication skills.

The successful candidate will assist in troubleshooting technical issues and ensuring customer satisfaction. A background in customer support and familiarity with IT systems is essential. Join us in making a meaningful impact in health and human services.

Qualifications

• Minimum of one year of experience in a support position.
• Excellent written & verbal communication skills in English.
• Ability to work in a 24/7 environment.

Responsibilities

• Provide Tier 1 client support and technical issue resolution.
• Investigate reported system issues and document defects.
• Communicate effectively via phone or email with customers.

Skills

Customer service

Technical problem solving

Analytical skills

Windows 10/11

Microsoft Office 365

Education

High School diploma/equivalent and 4-6 years related work experience

Associate degree and 3-4 years of related work experience

College degree and 1-2 years of related work experience

Tools

Help desk ticket tracking tools

Networking technologies

Job description

FEI Systems is seeking a Software Support Specialist – Level 1 for a remote position. This role is vital as the primary contact for customer service, requiring strong analytical and communication skills.

The successful candidate will assist in troubleshooting technical issues and ensuring customer satisfaction. A background in customer support and familiarity with IT systems is essential. Join us in making a meaningful impact in health and human services.