Remote IT Support Engineer

6AM City, LLC; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

FTI Services is seeking a Remote Support Engineer to join our team. You will resolve computer-related issues for our clients and provide technical assistance on hardware and software.

Responsibilities include assisting clients via phone, in person, or electronically, recommending improvements, and tracking cases to resolution. The role requires solid troubleshooting skills and a professional demeanor.

Qualifications

• 1-5 years' experience in IT, customer service, or related fields.
• Excellent written communication skills are essential.
• Familiarity with Windows Server, Active Directory, SharePoint, VMware/Hyper-V, and Office applications.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve client issues via phone, in person, or electronically.
• Recommend hardware and software improvements.
• Track customer issues and resolutions.

Skills

IT support

Clear communication

Troubleshooting

Windows Server

Active Directory

SharePoint

VMware/Hyper-V

Microsoft Office

Professional demeanor

Tools

Windows Server Platform

Microsoft Active Directory Platform

Microsoft SharePoint Server

VMware/Hyper-V Virtualization Platform

Job description

FTI Services is seeking a Remote Support Engineer to join our team. You will resolve computer-related issues for our clients and provide technical assistance on hardware and software.

Responsibilities include assisting clients via phone, in person, or electronically, recommending improvements, and tracking cases to resolution. The role requires solid troubleshooting skills and a professional demeanor.