Remote Software Support Leader for Client Success

Tyler Technologies, Inc.; Latham (NY); Remote; USD 67,000 - 88,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Software Support Manager in the United States. You will direct the Client Services team, ensure service levels, and work with Development and Implementations to address client needs.

The role requires leadership, a BS/BA in a related field, and the ability to travel up to 25%. Salary will be disclosed per location in the State-Specific Salary Range Disclosure.

Qualifications

• BS/BA degree in related field is required.
• Expert-level experience with Tyler software products or 5+ years in Tyler's Client Service organization.
• Strong desire to motivate and manage a team of professionals.
• Effective conflict management, resolution and communication skills.
• Ability to travel preferred (less than 25%).

Responsibilities

• Achieves and maintains service goals of the Client Services Department and takes corrective action when needed.
• Directly manage employees on the support team and provide regular performance reviews.
• Mentor Team Leads and oversee hiring, training, and progress monitoring.
• Review product changes with Software Development and relay client feedback.
• Prepare reports documenting team services, goals, and needs.
• Collaborate with other department managers to improve Tyler's services.

Skills

Team leadership

Customer service management

Conflict resolution

Communication

Travel availability

Education

BS/BA degree in related field

Job description

Tyler Technologies, Inc. is seeking a Software Support Manager in the United States. You will direct the Client Services team, ensure service levels, and work with Development and Implementations to address client needs.

The role requires leadership, a BS/BA in a related field, and the ability to travel up to 25%. Salary will be disclosed per location in the State-Specific Salary Range Disclosure.