Remote Software Support Specialist

GradeBuzz; Lower Providence Township (PA); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Product training

Remote/hybrid work options

Career development

Job summary

GradeBuzz is seeking a Technical Support Specialist – Software Troubleshooting to help users diagnose and resolve software issues. You will guide customers through step-by-step fixes, document outcomes, and collaborate with internal teams to resolve complex problems.

The role emphasizes clear communication, patient support, and the ability to explain technical concepts in simple terms. Employment may be on-site, hybrid, or remote depending on business needs.

Qualifications

• Experience in software troubleshooting and IT help desk is preferred.
• Ability to explain technical concepts to non-technical users.
• Strong documentation and organizational skills.

Responsibilities

• Diagnose and resolve software issues and installation problems.
• Provide step-by-step guidance and document solutions.
• Respond to tickets via email, phone, chat, or ticketing systems.
• Escalate complex problems to appropriate teams and follow up.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem solving

Analytical thinking

Education

Bachelor's degree in IT/CS or related field

Tools

Help desk software

Ticketing systems

Remote support tools

Job description

GradeBuzz is seeking a Technical Support Specialist – Software Troubleshooting to help users diagnose and resolve software issues. You will guide customers through step-by-step fixes, document outcomes, and collaborate with internal teams to resolve complex problems.

The role emphasizes clear communication, patient support, and the ability to explain technical concepts in simple terms. Employment may be on-site, hybrid, or remote depending on business needs.