Remote Software Support Specialist

Talentoma; City of Syracuse (NY); À distance; USD 60 000 - 81 000; Plein temps

Avantages offerts par ce poste

Fully remote

Onboarding & training

Regular check-ins

Career development

Health coverage

Paid leave

401(k)

Résumé du poste

Talentoma is seeking a Software Support Agent to handle login issues, software errors, browser problems, and user questions. This fully remote role supports users and guides them through step-by-step solutions from a home office in the United States.

You will work within the technical support team under a team lead, collaborating with users and senior specialists. A 40-hour week and US work authorization are required.

Qualifications

• High school diploma or equivalent required.
• No professional experience required; related help desk or customer support experience preferred.
• Basic understanding of desktop OS, browsers, and common software issues.
• Familiarity with Freshdesk or similar ticketing platforms is a plus.

Responsabilités

• Receive support requests via ticket queue and email using a support platform like Freshdesk.
• Identify OS, browser, and error details before applying troubleshooting steps.
• Document symptoms and actions in the ticket for continuity.
• Explain steps in plain language and verify resolution with the user.
• Escalate complex issues to senior specialists and follow up on tickets.

Connaissances

Troubleshooting

Remote support

Clear communication

Ticketing

Formation

High school diploma or equivalent

Outils

Freshdesk

Description du poste

Talentoma is seeking a Software Support Agent to handle login issues, software errors, browser problems, and user questions. This fully remote role supports users and guides them through step-by-step solutions from a home office in the United States.

You will work within the technical support team under a team lead, collaborating with users and senior specialists. A 40-hour week and US work authorization are required.