Remote Application Support Specialist

Talentoma; Saint George (UT); Remote; USD 52,000 - 77,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding and training

Regular check-ins with team lead

Skills development opportunities

Health coverage and 401(k)

Job summary

Talentoma is hiring an Application Support Representative for a fully remote role based in Utah, United States. The position supports users via an IT help desk, resolves application issues, and ensures tickets are documented for team review.

The candidate will work with a help desk lead and application specialists to deliver timely, clear guidance. The role requires a 40-hour weekly commitment with varied shifts.

Qualifications

• High school diploma or equivalent required.
• No experience required; related experience in helping people use business applications or handling technical support requests is preferred.
• Basic understanding of web applications, SaaS, browser navigation, and Windows settings used during routine support checks.
• Familiarity with password management and account access steps, and approved software installation procedures.

Responsibilities

• Receive questions through an IT help desk (Freshservice); review tickets and acknowledge requests with next steps.
• Confirm affected application, user task, error message, and timing before giving guidance.
• Record details, steps taken, and user responses for colleagues to understand the request.
• Explain checks for browser settings, access, and password resets in clear language.
• Guide users through approved software installation steps and refer complex changes to an application specialist.
• Compare behavior with help articles and known issues; provide documented workarounds without promising times.
• Escalate unresolved errors or multi-user issues to application specialists with reproducible steps.
• Follow up on results and keep users informed about outstanding actions and status.
• Confirm resume of task before closing the ticket; summarize resolution and remaining guidance.
• Meet quality expectations with accurate explanations, timely responses, and complete notes.

Skills

Customer support

Clear communication

Ticket handling

Attention to detail

Problem solving

Education

High school diploma

Tools

Freshservice

ITIL concepts

Job description

Talentoma is hiring an Application Support Representative for a fully remote role based in Utah, United States. The position supports users via an IT help desk, resolves application issues, and ensures tickets are documented for team review.

The candidate will work with a help desk lead and application specialists to deliver timely, clear guidance. The role requires a 40-hour weekly commitment with varied shifts.