Remote Software Support & Connectivity for Hearing Tech

Sonova Group; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with match

Life insurance

Disability insurance

PTO and holidays

Tuition reimbursement

Hearing aid discount

Job summary

Sonova is seeking a Software Support and Connectivity Specialist to assist customers with software and connectivity inquiries related to hearing aid technology. You will serve as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, collaborating across teams to deliver exceptional customer experiences.

This remote, United States role requires 5+ years in technical software support, a IT/Software degree preferred, and knowledge of Noah applications or hearing aid

Qualifications

• 5+ years of experience in a technical software support environment.
• Experience supporting high-tech or medical device products preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities and work independently.
• Knowledge of hearing aid fitting software, Noah applications, or networking is a plus.

Responsibilities

• Support customers through incoming software and connectivity support queues.
• Handle escalations from Audiology Technical Support and Consumer Connectivity teams.
• Provide support for Bluetooth and wireless accessory troubleshooting.
• Conduct scheduled outbound calls to assist customers with technical issues.
• Act as a subject matter expert for Sonova fitting software and Noah applications.
• Collaborate with internal teams across technical support, marketing, and product teams.
• Develop innovative solutions to improve customer and employee experience.
• Participate in meetings and initiatives to support business growth.

Skills

Problem solving

Analytical skills

Communication

Organizational skills

Multitasking

Education

IT/Software degree preferred

Tools

Noah applications

Hearing aid fitting software

Networking knowledge

Job description

Sonova is seeking a Software Support and Connectivity Specialist to assist customers with software and connectivity inquiries related to hearing aid technology. You will serve as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, collaborating across teams to deliver exceptional customer experiences.

This remote, United States role requires 5+ years in technical software support, a IT/Software degree preferred, and knowledge of Noah applications or hearing aid