Remote Audiology Fitting & Tech Support Specialist

Sonova USA, Inc.; Aurora (IL); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

PTO and paid holidays

TeleHealth options

Tuition reimbursement

Job summary

Sonova USA, Inc. is looking for an Audiology Technical Support Specialist to provide expert support for hearing solutions in a remote role based in Aurora, IL. This position focuses on customer service and technical assistance, ensuring product performance while building strong client relationships.

Candidates should have a Master’s degree in Audiology or related field and at least 3 years of relevant experience. A salary range of $73,000 to $85,000 is offered, with additional benefits including medical coverage and a 401k plan.

Qualifications

• 3+ years of experience fitting, recommending, and troubleshooting hearing aids.
• Strong technical expertise related to hearing aid software.
• Experience with multi-line phone systems is preferred.

Responsibilities

• Provide expert-level technical support to customers.
• Document customer interactions within CRM systems.
• Ensure compliance with company policies.

Skills

Technical knowledge of hearing aids

Communication skills

Problem-solving skills

Bilingual English/Spanish

Education

Master’s degree in Audiology or Hearing Instrument Specialist license

Tools

Hearing aid software

CRM systems

Job description

Sonova USA, Inc. is looking for an Audiology Technical Support Specialist to provide expert support for hearing solutions in a remote role based in Aurora, IL. This position focuses on customer service and technical assistance, ensuring product performance while building strong client relationships.

Candidates should have a Master’s degree in Audiology or related field and at least 3 years of relevant experience. A salary range of $73,000 to $85,000 is offered, with additional benefits including medical coverage and a 401k plan.