Hearing Care Advisor-Irvine, CA

Sonova Group; Irvine (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees

PTO and holidays

Identity theft protection

Floating holiday

Job summary

Sonova is seeking a Hearing Car Advisor (HCA) in Irvine, CA. The role involves in-store engagement, educating prospective customers about hearing health, and supporting the Hearing Care Professional throughout the sales process.

Expect a customer-service driven environment with a focus on delivering personalized hearing care solutions. Requirements include 2 years of high-end retail sales, strong communication, and the ability to lead face-to-face presentations.

Qualifications

• High-end retail sales experience required (2 years)
• Proven ability to implement face to face presentations
• Professional verbal and written communication
• Persuasive negotiating skills to influence outcomes
• Excellent sales skills and service orientation
• Complex problem solving, troubleshooting and critical thinking
• Strong relationship building and counseling skills
• Microsoft Office
• Electronic Health Record experience preferred

Responsibilities

• Provides quick & friendly support to customers in-office.
• Capable of starting the cycle of sales process with customers in store.
• Greeting the customer
• Hearing Health Check (HHC)
• Generate leads through community events, partner promotional days, and outbound calls to former and prospective patients
• Sales-focused with a customer service mentality.
• Use World of Hearing's sales process and patient experience model to support the HCP in testing and proposing solutions.
• Educate patients on differences in hearing care solutions and lifestyles.
• Provide expert patient counseling using personalized success plans to improve quality of life.

Job description

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Connect World of Hearing, part of AudioNova

Location: Irvine, CA

670 Spectrum Center Dr. Suite 821 Irvine, CA 92618

Hours : Varies — 10:00 AM–7:00 PM or 12:00 PM–9:00 PM

What We Offer:

• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

A Hearing Car Advisor (HCA) is someone who is results focused and highly motivated in sales. HCA will work together with the Hearing Care Professional to educate prospective customers and patients learn about their hearing health and our hearing technology. This person should be comfortable providing support to customers in real-time, anticipating their needs, recognizing customer trends, and being able to identify sales readiness.

• High-end retail sales - 2 years
• Proven ability to implement face to face presentations

Skills/Abilities:

• Professional verbal and written communication
• Persuasive negotiating skills to influence outcomes
• Excellent sales skills and service orientation
• Complex problem solving, troubleshooting and critical thinking skills
• Strong relationship building and counseling skills
• Microsoft Office
• Electronic Health Record experience, preferred

Responsibilities & Duties

• Provides quick & friendly support to customers in-office.
• Capable of starting the cycle of sales process with customers in store.
• Greeting the customer
• Hearing Health Check (HHC)
• Generate leads through various activities such as community events, partner promotional days, and outbound calling to former and prospective patients
• Sales-focused with a customer service mentality.
• Use World of Hearing's proven sales process and patient experience model to build and support the foundation for the HCP to perform a comprehensive hearing test and formulate a customized hearing care solution for each patient’s needs.
• Able to perceive customers’ needs by listening for any lifestyle challenges and communication needs relating to their hearing loss to the HCP.
• Educate patients on differences in hearing care solutions:
• What is best for their type of hearing loss, lifestyle and financial situation.
• Provide expert patient counseling using our personalized success plans to ensure the most positive improvements in the patient’s quality of life.
• Knowledge and understanding of what product lines and technology World of Hearing offers customers.
• Proven passion for patient care and hearing conservation
• Proven resourcefulness, creativity, and organizational skills.
• Ability to schedule appointments and follow-up’s for customer fitting appointments.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources

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Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.