Remote Software Quality & AI Ops Specialist

Waymo; Mountain View (CA); On-site; USD 120,000 - 151,000; Full time

Benefits offered by this job

Health, dental, vision, life, and DIS/

401(k) with company match

Paid Time Off: 20 days

Sick Time: 40 hours/year

Maternity Leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

Holidays: 13 paid days

Job summary

Waymo seeks a Software Quality Operations specialist to join a pivotal team ensuring safety, reliability, and quality of the Waymo Driver services. You will work across ML testing, data quality, and policy development while coordinating with engineering, vendor teams, and program leads.

The role emphasizes building scalable QA processes, integrating AI tools, and guiding SOPs that govern new driving signals and platform expansions.

Qualifications

• BS/BA degree and 4 years of relevant work experience in QC or AV Software Quality Operations.
• Experience with ML lifecycle: data preparation, training, validation, deployment, and monitoring.
• Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case testing, and metrics.
• Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations.
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.
• Demonstrated strong execution with ability to drive outcomes.

Responsibilities

• Partner with Engineering to design, test, and deploy ML models and tools to improve issue discovery & detection, triage efficiency, and quality assurance.
• Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop data-driven strategies for issue discovery and monitoring, enhanced by ML outputs.
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and SOPs that integrate AI tools into vendor workflows.
• Design and implement robust quality control processes for both human and AI outputs. Perform meta-quality checks, validate vendor work, and provide feedback to improve performance.
• Act as the SME for Software Quality Operations, updating technical policies, guidelines, and SOPs for new scopes, platforms, and driving signals.
• Provide technical leadership and consultation to stakeholders to enhance workflows and quality; drive user testing for new tooling features.
• Scale workflow from 16/5 to 24/7 coordinating with external stakeholders and teams.

Skills

ML testing

Data quality

Bias detection

Edge-case testing

Performance evaluation

Education

BS/BA degree

Tools

SQL

PLX coding

Job description

Waymo seeks a Software Quality Operations specialist to join a pivotal team ensuring safety, reliability, and quality of the Waymo Driver services. You will work across ML testing, data quality, and policy development while coordinating with engineering, vendor teams, and program leads.

The role emphasizes building scalable QA processes, integrating AI tools, and guiding SOPs that govern new driving signals and platform expansions.