Program Manager, AI-Driven Quality & Market Expansion

Waymo; California (MO); Hybrid; USD 159,000 - 196,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentive plan

Generous benefits program

Job summary

Waymo is seeking a seasoned leader for its SWQ Ops team. The role leads a 5-person group focused on safety, reliability, and quality of the Waymo Driver while expanding into new markets and vehicle platforms. It emphasizes cross‑functional program management and data-driven decision making.

The position follows a hybrid work schedule and reports to a SWQ Ops Triage Program Manager Team Lead. Salary ranges reflect US locations and the company’s bonus and equity programs.

Qualifications

• Bachelor's degree in technical or business discipline.
• 7+ years of experience in Technical Operations, Program Management, or Quality Engineering.
• Proven ability to manage complex technical programs, including structuring project plans, identifying dependencies, and driving execution using Agile methodologies.
• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
• Ability to thrive in a high ambiguity, dynamic environment.
• People management experience

Responsibilities

• Drive outcomes for programs that span multiple orgs. Responsible for long term forecasting and resource planning.
• Be responsible for standing up new workflows and scaling existing workflows to support new market expansions. Translate complex human operations into scaled and reliable operations, bringing key insights to customers at highest quality.
• Communicate overall program status, risks and current priorities to stakeholders. Drive tradeoff decisions making across functions.
• Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce.
• Drive workflow transformation efforts to meet evolving business needs. Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.

Skills

Program management

Agile methods

People management

Technical operations

ML lifecycle

Education

Bachelor's degree in technical or business discipline

Job description

Waymo is seeking a seasoned leader for its SWQ Ops team. The role leads a 5-person group focused on safety, reliability, and quality of the Waymo Driver while expanding into new markets and vehicle platforms. It emphasizes cross‑functional program management and data-driven decision making.

The position follows a hybrid work schedule and reports to a SWQ Ops Triage Program Manager Team Lead. Salary ranges reflect US locations and the company’s bonus and equity programs.