Software Quality Operations Specialist

Waymo; United States; On-site; USD 120,000 - 151,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentive plan

Generous Company benefits

Job summary

A leading autonomous driving technology company is looking for a Technical Specialist in Software Quality Operations. In this role, you will work on implementing cutting-edge ML and AI solutions to enhance the safety and quality of autonomous vehicle services. You'll partner with engineering teams to define new operational procedures while performing quality control and data-driven analysis. Ideal candidates possess a BS/BA degree or comparable experience in AV quality operations and a strong understanding of machine learning processes. This role offers a salary range of $120,000—$151,000 USD.

Qualifications

• Proven work experience in AV Software Quality Operations.
• Competency in machine learning development lifecycle.
• Experience with ML testing and validation.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Partner with Engineering to design and deploy ML and Gen-AI models.
• Identify emerging on-road issue trends using AI insights.
• Develop and refine data-driven strategies for issue discovery.
• Implement quality control processes for outputs from AI and humans.
• Lead technical consultations to enhance workflows and quality.

Skills

Machine Learning (ML)

Generative AI (Gen-AI)

Communication skills

Data preparation

Statistical metrics

Education

BS/BA degree or 4 years of relevant work experience

Tools

Basic SQL

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride‑hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider‑only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Software Quality Operations (SWQOPS) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. SWQOps, particularly our TechnicalSpecialists, are critical to this expansion, enabling us to scale safely and efficiently.

Why this team is Essential to Waymo's Success:

In this role you will:

• Partner with Engineering to design, test, and deploy cutting‑edge Machine Learning (ML) and Generative AI (Gen‑AI) models and tools to drive step‑change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• Leverage AI‑powered insights and traditional triage signals to proactively identify emerging on‑road issue trends, new risk scenarios, and edge cases. Develop and refine data‑driven strategies for issue discovery and monitoring, enhanced by ML model outputs.
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
• Design and implement robust quality control processes for both human and AI‑generated outputs. Perform meta‑quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance.
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals.
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
• A proven ability to work in a fast‑paced, high‑stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

You have:

• BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations.
• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
• Experience with ML testing and validation, including dataset quality assurance, bias detection, edge‑case scenario testing, and performance evaluation using statistical metrics.
• Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations.
• Must have the ability to work a flexible schedule, including some weekends and holidays, as needed.

We prefer:

• Demonstrated strong execution with ability to drive outcomes.
• Experience working with offshore teams / multiple local operations hubs.
• Basic SQL querying.
• Competency in LLM / transformer models, and / or ML for robotics domain experience.
• A greater focus on using your subject matter expertise for results analysis and direct customer consultation in the development of new and improved solutions.
• Self‑motivated with basic skills in task planning and time management.

Salary Range

$120,000—$151,000 USD

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

The expected base salary range for this full‑time position across US locations is listed below. Actual starting pay will be based on job‑related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.