Remote Social Support Specialist

Lyft; United States; Remote; USD 21,000 - 27,000; Full time

Benefits offered by this job

Extended health and dental coverage

Life insurance and disability benefits

Mental health benefits

Family building benefits

Child care and pet benefits

Lyft Health Care Savings Account

RRSP with company match

Flexible PTO for salaried team

Paid parental leave

Commuter benefits and ride credits

Job summary

Lyft is seeking a remote Social Media Support Specialist based in the Toronto area. You will respond to passengers and drivers in real-time, maintain Lyft's voice across channels, and resolve issues with empathy and efficiency.

The role emphasizes clear written communication, organizational skills, and a commitment to delivering an effortless customer experience. A flexible schedule including weekends is required.

Qualifications

• 1+ years of experience in customer service or sales required.
• 1+ years of experience with social media or communications is a plus.
• Strong written communication and attention to detail.
• High emotional intelligence and de-escalation ability.
• Reliable, proactive, and able to work independently or with a team.

Responsibilities

• Triage problems from the community and own issue resolution.
• Be Lyft’s support voice on social media and digital channels.
• Proactively solve issues and foster trust with customers.
• Create a personalized, positive and effortless experience.
• Collaborate cross-functionally with Product and Marketing.
• Act as a community advocate and support Lyft voice.
• Be available across a wide range of hours and weekends.

Skills

Customer service

Social media

Written communication

Emotional intelligence

Work ethic

Independence

Ownership mindset

Time management

Job description

Lyft is seeking a remote Social Media Support Specialist based in the Toronto area. You will respond to passengers and drivers in real-time, maintain Lyft's voice across channels, and resolve issues with empathy and efficiency.

The role emphasizes clear written communication, organizational skills, and a commitment to delivering an effortless customer experience. A flexible schedule including weekends is required.