Staff Software Engineer

Lyft; United States; Remote; USD 13,000 - 27,000; Full time

Benefits offered by this job

Remote work in Ukraine

Remote work eligibility for out-of-UK/

Mental health benefits

Parental leave (18 weeks)

Job summary

Lyft is seeking a senior technical leader to design, own, and scale the Global Support Platform. You will set architecture direction, drive AI-enabled workflows, and guide a team of engineers to deliver scalable backend systems in a remote Ukraine-based role.

The role emphasizes high-impact delivery, cross-team alignment, and a strong commitment to reliability and security. You will collaborate with product, design, and operations to reduce bottlenecks, improve observability, and ensure robust

Qualifications

• 8+ years of software engineering experience with backend systems
• Experience setting technical direction for a product or platform area
• Deep expertise in designing and operating distributed systems—microservices, event-driven architectures, high-throughput APIs
• Strong proficiency in backend languages (Python, Go, Java, C#, or similar) and performance considerations
• Experience with public cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker)
• Proven ability to lead engineers, set standards, run reviews, and unblock execution
• Excellent written and verbal communication; ability to align cross-functional partners

Responsibilities

• Set the technical vision and strategy for a rapidly evolving product area
• Drive AI and ML adoption to optimize customer support workflows
• Lead a team of engineers delivering high-quality code
• Translate business goals into actionable engineering projects and roadmap
• Promote AI tool usage with best practices and mentoring
• Improve observability, performance, and reduce tech debt
• Ensure deployment, alerting, and on-call health are robust
• Coordinate with product, design, and operations to resolve bottlenecks
• Mentor and grow engineers across teams

Skills

Technical leadership

Distributed systems

Python/Go/Java/C#

Cloud platforms

Kubernetes

Docker

Mentoring

Communication

Tools

AWS

GCP

Azure

CI/CD

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft’s international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience.

We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike.

We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform.

Responsibilities:

• Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction
• Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform.
• Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence
• Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks.
• Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security.
• Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team.
• Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform’s stability, tracking down issue root causes and building preventive safeguards for your immediate scope and beyond.
• Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities.
• Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of strong technical excellence.

Experience:

• 8+ years of software engineering industry experience with a track record of architecting and delivering large-scale backend systems in production
• Demonstrated experience setting technical direction for a product or platform area, including authoring architecture docs and driving alignment across senior stakeholders
• Deep expertise in designing and operating distributed systems — microservices, event-driven architectures, and high-throughput APIs at scale
• Strong proficiency in one or more backend languages (Python, Go, Java, C#, or similar) and a solid understanding of performance, concurrency, and reliability tradeoffs
• Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure) and modern container orchestration technologies (e.g., Kubernetes, Docker, cri-o).
• Proven ability to lead and influence a team of engineers, including setting technical standards, running design reviews, and unblocking execution
• Excellent written and verbal communication skills — able to represent the team’s technical strategy clearly to leadership and align cross-functional partners

Nice to have:

• Full-stack versatility: while the role is server-focused, the ability to own frontend development when needed and deliver features end-to-end is a strong plus

Benefits:

• Professional and stable working environment.
• The latest technology and equipment you need.
• Potential to work remotely, including out of country (dependent on work authorizations).
• 28 calendar days for vacation and up to 5 paid sick days.
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
• Mental health benefits.
• Family building benefits.

This role is fully remote in Ukraine, however, employees are required to live and work in Ukraine in order to be qualified for this position. #Remote