Remote Enterprise Healthcare Support Associate

Lyft; United States; On-site; USD 22,895 - 28,612; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health benefits

401(k) plan with company match

Discretionary paid time off

18 weeks paid parental leave

Monthly Lyft credits

Job summary

Lyft is seeking an Associate for the Business Support team based in Nashville. This fully remote role involves providing enterprise-grade customer support across multiple channels and ensuring high customer satisfaction.

Applicants should possess strong communication skills and a passion for problem-solving. The position offers excellent benefits including health insurance, parental leave, and a 401(k) plan with company match.

Salary is expected to range from $16.62 to $20.77 per hour, not inclusive of bonuses or other benefits.

Qualifications

• Minimum one (1) year of experience in a customer-facing role.
• Experience in a fast-paced environment.
• Impeccable communication skills.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Be the first point of contact for Partners at Lyft.
• Provide friendly and timely support via various channels.
• Meet or exceed efficiency and customer satisfaction KPIs.
• Provide feedback on process improvements.

Skills

Customer support skills

Empathy

Analytical skills

Teamwork

Communication skills

Tools

Zendesk

Intercom

Job description

Lyft is seeking an Associate for the Business Support team based in Nashville. This fully remote role involves providing enterprise-grade customer support across multiple channels and ensuring high customer satisfaction.

Applicants should possess strong communication skills and a passion for problem-solving. The position offers excellent benefits including health insurance, parental leave, and a 401(k) plan with company match.

Salary is expected to range from $16.62 to $20.77 per hour, not inclusive of bonuses or other benefits.